Exchange and Refund Policy

At Flashsport, we are committed to ensuring customer satisfaction with every purchase. We understand that sometimes the right size may not be perfect, or the products may not meet your expectations. Here is our exchange and refund policy to provide you with a hassle-free shopping experience:

Exchange and Refund Policy for Shoes

Policy Duration: Our policy lasts for 2 days. If 48 hours have passed since your purchase, unfortunately, we cannot offer an exchange.

Eligibility for Exchange: Customers are entitled to an exchange if the size is unsuitable. To be eligible for a return, your item must be unused and in the same condition as you received it. It should also be in the original packaging.

Exchange Procedure: The exchange process is simple. You can request a new size, and we will send it to you. The delivery person will contact you to arrange the delivery, and you will return the initial item at no additional cost.

Refund Policy: If you would like a refund, please contact our customer service. A refund request will be initiated. The delivery person will contact you to retrieve the item, and as soon as it is in our possession, we will process the refund.

Sale Items: Please note that sale items are non-refundable.

Exchange and Refund Policy for Accessories

Policy Duration: Our policy lasts for 2 days. If 48 hours have passed since your purchase, unfortunately, we cannot offer an exchange.

Eligibility for Exchange: Customers are entitled to an exchange if the accessory does not meet their expectations. To be eligible for a return, the accessory must be unused and in the same condition as you received it. It should also be in its original packaging.

Exchange Procedure: The exchange process is simple. You can request another accessory, and we will send it to you. The delivery person will contact you to arrange the delivery, and you will return the initial accessory at no additional cost.

Refund Policy: If you would like a refund, please contact our customer service. A refund request will be initiated. The delivery person will contact you to retrieve the accessory, and as soon as it is in our possession, we will process the refund.

Contact Information

You can reach us via email at flashsportoriginal@gmail.com or through WhatsApp at +212660419161.

At Flashsport, we strive to make the exchange and refund process as simple and transparent as possible to ensure your satisfaction. If you have any further questions, please feel free to contact our customer service team, who will be happy to assist you.